Delivering an outstanding client experience is at the heart of everything we do. Our members are committed to providing superb levels of client service coupled with the highest quality advocacy and advice. You will also receive excellent support from our experienced practice managers and business services team, offering the same level of expertise, professionalism and helpful approach to all our clients. Our strong focus on client service and quality control is recognised and endorsed by the leading legal directories.
Fahri, Azzat & Co. is recognised for providing outstanding client service. Client care is of paramount importance to us.
We maintain regular client contact, clear communication and above all, a friendly and accessible approach.
If delays are unavoidable, we liaise closely with clients, if necessary finding appropriate alternative counsel to provide the service required.
We know the importance of deadlines. If you have an urgent out of hours enquiry, please call:
+60 12 289 8694 (Baharudin)
Feedback and Complaints
We welcome and appreciate feedback from our solicitor and lay clients, which is valuable in helping us to improve our service, communications and approach. In particular, if you are unhappy with any aspect of the service you have received from your lawyer or Fahri, Azzat & Co., we would like to know. Please tell our Senior Clerk, Baharudin Lajan.
You can write to him at 15, Jalan PJU 7/16A, Mutiara Damansara, 47800 Petaling Jaya or email him at baharudin@fahriazzatco.com.
Please give your name and address, the name of any advocate & solicitor concerned and the name of the case, with details of your complaint. All communications will be treated in confidence.
We will investigate your complaint, normally within two weeks. If the investigation will take longer, we will tell you what the delay will be. We may work with an independent advocate & solicitor nominated by our Management Board.
The outcome will be reported to you in writing, normally within 28 days of your raising the matter with us.
If you are not satisfied with the outcome, or the process and you are complaining about your advocate & solicitor, you can contact:
Advocates & Solicitors Disciplinary Board
Unit 5.02, Level 5,
Wisma Badan Peguam Malaysia
(fka Straits Trading Building)
No. 2, Lebuh Pasar Besar
50050 Kuala Lumpur
Tel. +603 2697 3333
You can view decisions of ASDB on the Bar Council’s website here. Decisions on the Bar Council website shows all adverse disciplinary orders by the ASDB since December 2004, subject to the policy (accessible here) concerning the duration of publication of such orders.